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 - Northwestern Memorial Hospital - Chicago

Patient experience of care (Leapfrog Group)

The descriptions for this measure come from source: www.leapfroggroup.org.
“Patients should consider choosing a hospital where other patients have reported a positive patient experience.”
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html, gives patients the opportunity to report on their experience in a hospital. 
To view other measures regarding hospital experience, please see Patient Satisfaction.

About this measure

The Leapfrog Group scores Patient Experience using data on the HCAHPS composite measure. This measure includes patient responses to questions about pain control, communication involving medication and whether or not patients were given information about what to do during their recovery at home.  Scores are reported as:

1 = Willing to Report
2 = Some Progress
3 = Substantial Progress
4 = Fully Meets Standards

Note: In this case, a higher number is better.

Most Recent Available Data (Leapfrog Points)
Northwestern Memorial 2
Leapfrog Goal Fully Meets Standards 4
Source:Leapfrog Group, www.leapfroggroup.org
Patient Experience of Care
Last UpdateMay 1, 2013

Questions & Comments

If you have a question or comment about our Quality Ratings, please complete our online questions & comments form and we will respond within two business days. If your concern requires immediate attention, please call 312-926-3112 so that a Patient Representative can assist you.