Patient satisfaction with cleanliness of room

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.

Clean bathrooms and patient rooms can help prevent the spread of bacteria and viruses that can cause illness and serious complications. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

The question related to this measure was: “During this hospital stay…how often were your room and bathroom kept clean?” Possible responses are Never, Sometimes, Usually, and Always. The measure reflects the percentage of respondents who answered Always to these questions.

Note: In this case, a higher number is better.


Most Recent Available Data (Percent)
  2013 Q1
Northwestern Memorial 61
National Average 73
State Average 73
Performance Trend (Percent)
  2011 Q2 2011 Q3 2011 Q4 2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1
Northwestern Memorial 69 68 68 67 66 64 62 61
National Average 72 72 72 73 73 73 73 73
State Average 72 72 72 72 73 73 73 73
Source:U.S. Department of Health & Human Services,
Room was "always" clean