An Act of Kindness
“You have no idea how much this means to me,” the patient said. Phlebotomist Lizzie Hogan-Berry, who works in the Diagnostic Testing Center in Galter, noticed that a patient was sitting in the waiting area long after his test was finished. She walked over to ask if she could help with anything and he tearfully explained that he was in pain and that his ride home had never arrived. Hogan-Berry found him a wheelchair, accompanied him downstairs and sat with him as they waited for a cab. They shared a friendly chat and as he left, the patient expressed his appreciation for her kind attention.
Only six percent of the nation’s hospitals have earned Magnet status, the gold standard for nursing excellence and quality care. Research shows Magnet hospitals report fewer patient falls, less medication error, lower mortality and higher patient and family satisfaction. Magnet hospitals tend to have lower nursing turnover and improved nurse work environment. Northwestern Memorial Hospital was awarded Magnet recognition by the American Nurses Credentialing Center in 2006.