Financial Assistance & Billing
For assistance in resolving hospital bills, please contact our Financial Counselors at 312-926-6906 from 8 a.m. to 5 p.m. Monday - Friday. You may also download our About Your Hospital Bill brochure, which provides helpful information about the billing process, medical insurance claims and financial assistance programs, including free and discounted care.
Learn more about our financial assistance programs.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician orders for you such as X-rays or laboratory tests. You may receive a billing statement in the mail. This statement lets you know that your hospital charges have been forwarded to your insurance company for review and reimbursement.
Physician services are billed separately. You will receive a bill from your obstetrician and a bill from your baby's pediatrician. You also may receive a bill for professional fees for interpretation of certain lab tests and/or a bill from your anesthesiologist.
Questions About Your Hospital Bill
If you have any further concerns about billing and/or payments, call 312-926-6900 or 1-800-845-9028. An automated telephone line is available 24 hours a day and a representative is available Monday - Friday 8 a.m. to 5 p.m.
If you have questions about a bill not issued by Northwestern Memorial, please contact the individual or group listed on that particular bill.