Financial Assistance & Billing
For assistance in resolving hospital bills, please contact our Financial Counselors at 312-926-6906 from 8 a.m. to 5 p.m. Monday - Friday. You may also download our About Your Hospital Bill brochure, which provides helpful information about the billing process, medical insurance claims and financial assistance programs, including free and discounted care.
Learn more about our financial assistance programs.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician orders for you such as X-rays or laboratory tests. You may receive a billing statement in the mail. This statement lets you know that your hospital charges have been forwarded to your insurance company for review and reimbursement.
Estimated Hospital Charges
Consistent with our Patients First mission, financial counselors are available to assist patients who have questions about the charges for services or procedures they may receive at Northwestern Memorial Hospital. Estimates are based on hospital charges for anticipated routine care and recovery, taking into consideration insurance coverage, co-payments, deductibles, coinsurance and other information that may affect personal out-of-pocket costs. Estimated charges for the services or procedures to be performed will be based on data obtained from the most recent year.
To obtain information regarding the estimated charges of services or procedures, please call:
- Financial Counseling
- Monday - Friday between 8:00 a.m. and 5:00 p.m.
An estimate regarding the charges for services or procedures will normally be provided within two business days.
Actual charges on the final hospital bill may vary from the estimate, based on the patient's medical condition, unknown circumstances or complications, final diagnosis, and additional recommended treatment ordered by the physician(s). As a result, the final bill may be greater than or less than the estimate provided. Northwestern Memorial Hospital makes no guarantees regarding the accuracy of the pricing estimate.
Estimates provided by the Hospital cover hospital charges only, and do not include professional fees for services such as those provided by a physician, surgeon, radiologist, pathologist, anesthesiologist, nurse practitioner or other independent practitioner. All professional fees are billed separately.
Physician services are billed separately. You will receive a bill from your obstetrician and a bill from your baby's pediatrician. You also may receive a bill for professional fees for interpretation of certain lab tests and/or a bill from your anesthesiologist.
Questions About Your Hospital Bill
If you have any further concerns about billing and/or payments, call 312-926-6900 or 800-845-9028. An automated telephone line is available 24 hours a day and a representative is available Monday - Friday 8 a.m. to 5 p.m.
If you have questions about a bill not issued by Northwestern Memorial, please contact the individual or group listed on that particular bill.