Emergency Department satisfaction, overall

We understand that offering excellent service to our patients is an important part of providing quality healthcare. In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients. We use that information to learn where we’re succeeding and where we need to improve. The possible answers are: Very good, good, fair, poor and very poor.

Patient satisfaction is an indicator of quality healthcare. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

This measure tracks the percentage of emergency department patients who stated their level of satisfaction with the hospital is either very good or good.

Note: In this measure, a higher number is better.

Most Recent Available Data (Percent)
  2014 Q1
Northwestern Memorial 81
Academic Medical Centers Comparison 84
Performance Trend (Percent)
  2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 2013 Q4 2014 Q1
Northwestern Memorial 79 84 84 83 89 88 83 81
Academic Medical Centers Comparison 85 83 83 83 83 84 84 84
Source:Press Ganey Associates www.pressganey.com
Emergency Department satisfaction, Overall