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 - Northwestern Memorial Hospital - Chicago

HCAHPS: Hospital Consumer Assessment of Healthcare Providers and Systems

The Hospital Consumer Assessment of Healthcare Providers and Systems is a survey of patients who have recently used inpatient hospital services administered according to regulations of the Centers for Medicare and Medicaid Services (CMS).

“The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care…The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment.”

Source: Centers for Medicare & Medicaid Services, Baltimore, MD. www.hcahpsonline.org.


Below are our HCAHPS measures:

Last UpdateJuly 5, 2011

Questions & Comments

If you have a question or comment about our Quality Ratings, please complete our online questions & comments form and we will respond within two business days. If your concern requires immediate attention, please call 312-926-3112 so that a Patient Representative can assist you.