HCAHPS: Hospital Consumer Assessment of Healthcare Providers and Systems

The Hospital Consumer Assessment of Healthcare Providers and Systems is a survey of patients who have recently used inpatient hospital services administered according to regulations of the Centers for Medicare and Medicaid Services (CMS).

“The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care…The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment.”

Source: Centers for Medicare & Medicaid Services, Baltimore, MD. www.hcahpsonline.org.

Below are our HCAHPS measures:

• Patient satisfaction and willingness to recommend hospital 
• Patient satisfaction with cleanliness of room 
• Patient satisfaction with doctor communication 
• Patient satisfaction with hospital overall 
• Patient satisfaction with information about medication 
• Patient satisfaction with information for recovery at home 
• Patient satisfaction with nurse communication 
• Patient satisfaction with pain control 
• Patient satisfaction with quiet environment 
• Patient satisfaction with timely help