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 - Northwestern Memorial Hospital - Chicago

Inpatient satisfaction, overall

We understand that offering excellent service to our patients is an important part in providing quality healthcare. In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients. We use that information to learn where we’re succeeding and where we need to improve. The possible answers are: Very good, good, fair, poor and very poor.

Patient satisfaction and a high percentage of patients who are likely to recommend a healthcare provider are indicators of quality healthcare. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

This measure tracks the percentage of patients who stayed at the hospital who stated their level of satisfaction with the hospital is either very good or good.

Note: In this measure, a higher number is better.
 

Most Recent Available Data (Percent)
  2014 Q1
Northwestern Memorial 95
Academic Medical Centers Comparison 94
Performance Trend (Percent)
  2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 2013 Q4 2014 Q1
Northwestern Memorial 95 95 94 94 94 95 95 95
Academic Medical Centers Comparison 93 94 94 94 93 94 93 94
Source:Press Ganey Associates www.pressganey.com
Inpatient satisfaction, Overall
Last UpdateFebruary 24, 2014

Questions & Comments

If you have a question or comment about our Quality Ratings, please complete our online questions & comments form and we will respond within two business days. If your concern requires immediate attention, please call 312-926-3112 so that a Patient Representative can assist you.

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