Outpatient surgery satisfaction, likelihood to recommend

We understand that offering excellent service to our patients is an important part in providing quality healthcare. In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients. We use that information to learn where we’re succeeding and where we need to improve. The possible answers are: Very good, good, fair, poor and very poor.

Patient satisfaction and a high percentage of patients who are likely to recommend a healthcare provider are indicators of quality healthcare. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

This measure tracks the percentage of patients who stayed in the hospital who stated the likelihood they would recommend the hospital is very good and good.

Note: In this measure, a higher number is better.  

Most Recent Available Data (Percent)
  2014 Q1
Northwestern Memorial 97
Academic Medical Centers Comparison 97
Performance Trend (Percent)
  2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 2013 Q4 2014 Q1
Northwestern Memorial 98 96 97 98 97 97 97 97
Academic Medical Centers Comparison 97 97 97 97 97 97 97 97
Source:Press Ganey Associates www.pressganey.com
Outpatient surgery satisfaction, Likelihood to Recommend