Outpatient surgery satisfaction, overall
We understand that offering excellent service to our patients is an important part in providing quality healthcare. In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients. We use that information to learn where we’re succeeding and where we need to improve. The possible answers are: Very good, good, fair, poor and very poor.
Patient satisfaction and a high percentage of patients who are likely to recommend a healthcare provider are indicators of quality healthcare.
About this measure
This measure tracks the percentage of patients who had outpatient surgery at the hospital who stated their level of satisfaction with the hospital is either very good or good.
Note: In this measure, a higher number is better.