Parent Satisfaction: likelihood to recommend the Neonatal Intensive Care Unit

We understand that offering excellent service to our patients is an important part in providing quality healthcare. In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients. We use that information to learn where we’re succeeding and where we need to improve. The possible answers on our survey are: Very good, good, fair, poor and very poor.

Patient satisfaction and a high percentage of patients who are likely to recommend a healthcare provider are indicators of quality healthcare. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

This measure tracks the percentage of parents whose children stayed in the neonatal intensive care unit (NICU) who stated the likelihood they would recommend the hospital is very good or good.

Note: In this measure, a higher number is better.  

Most Recent Available Data (Percent)
  2014 Q1
Northwestern Memorial 94
National Database Participant Comparison 95
Performance Trend (Percent)
  2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 2013 Q4 2014 Q1
Northwestern Memorial 94 93 91 96 98 94 97 94
National Database Participant Comparison 95 95 93 93 95 96 96 95
Source:Press Ganey Associates
NICU Likelihood to Recommend