Patient satisfaction is an important element in healthcare quality, which is why we have the goal of delivering exceptional care for each and every patient. Studies have shown that when patients are satisfied with their care, they are more likely to work with their doctors and nurses to do what they need to do for their health.
We want our patients to feel like they are cared for as individuals. We want them to know they are a valued part of their healthcare team, and that we welcome their input.
Our patient satisfaction measures fall into a few categories:
- Patient experience of care (Leapfrog Group)
- Survey by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
- Survey by Press Ganey Associates