Patient satisfaction with information for recovery at home

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.

When patients are discharged from the hospital, there are often specific instructions they need to follow regarding things like medications, home care and follow up visits. Knowing and understanding these instructions is important for the patients’ recovery and general health. A higher score may

About this measure

The questions asked for this measure are: “During this hospital stay…did hospital staff talk with you about whether you would have the help you needed when you left the hospital? , and did you get information in writing about what symptoms or health problems to look out for after you left the hospital?” Possible responses are Yes and No. The measure reflects the percentage of respondents who answered Yes to these questions.

Note: In this measure, a higher number is better.  

Most Recent Available Data (Percent)
  2013 Q1
Northwestern Memorial 78
National Average 85
State Average 85
Performance Trend (Percent)
  2011 Q2 2011 Q3 2011 Q4 2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1
Northwestern Memorial 79 78 78 79 78 79 78 78
National Average 83 83 83 84 84 84 85 85
State Average 83 83 83 84 84 84 85 85
Source:U.S. Department of Health & Human Services,
Yes, staff did give patients this information