Patient satisfaction with pain control

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.

Pain management is important to healing and to help patients comply with treatment recommendations. A higher score may indicate that a hospital provides a higher level of patient care.

About this measure

The questions asked for this measure are: “During this hospital stay…how often was your pain well controlled?, and how often did the hospital staff do everything they could to help you with your pain?” Possible responses are Never, Sometimes, Usually, and Always.  The measure reflects the percentage of respondents who answered Always to these questions.

Note: In this measure, a higher number is better.  

Most Recent Available Data (Percent)
  2013 Q1
Northwestern Memorial 69
National Average 71
State Average 70
Performance Trend (Percent)
  2011 Q2 2011 Q3 2011 Q4 2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1
Northwestern Memorial 68 67 68 67 68 68 67 69
National Average 70 70 70 70 71 71 71 71
State Average 69 69 69 70 70 70 70 70
Source:U.S. Department of Health & Human Services,
Pain was "always" well controlled