Patient satisfaction with quiet environment

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.

Sleep can be important to patients’ recovery, and a quiet environment makes getting good sleep easier for some people. Although staff must enter patients’ rooms throughout the day and night to care for patients, there are ways to reduce noise in patients’ rooms. A higher score may indicate that a hospital provides a higher level of care.

About this measure

The question asked for this measure is: “During this hospital stay…how often was the area around your room quiet at night?” Possible responses are Never, Sometimes, Usually, and Always. The measure reflects the percentage of respondents who answered Always to these questions.

Note: In this measure, a higher number is better.

Most Recent Available Data (Percent)
  2013 Q1
Northwestern Memorial 66
National Average 61
State Average 59
Performance Trend (Percent)
  2011 Q2 2011 Q3 2011 Q4 2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1
Northwestern Memorial 62 61 62 63 64 65 66 66
National Average 59 59 59 60 60 60 60 61
State Average 55 56 57 57 58 59 59 59
Source:U.S. Department of Health & Human Services,
"Always" quiet at night