Survey by Press Ganey Associates

In order to monitor our patients’ satisfaction with their healthcare experience, we partner with Press Ganey to collect feedback from patients and parents of our newborn patients. We use that information to learn how we’re succeeding and how we need to improve.

Our Press Ganey survey results measuring satisfaction with Northwestern Memorial Hospital departments are:

Patient Satisfaction

• Emergency Department satisfaction, likelihood to recommend
• Emergency Department satisfaction, overall 
• Inpatient satisfaction, likelihood to recommend 
• Inpatient satisfaction, overall 
• Outpatient surgery satisfaction, likelihood to recommend 
• Outpatient surgery satisfaction, overall 

Parent Satisfaction

• How prepared you felt for your baby's discharge 
• How well your baby's physician included you in decisions about your baby's care
• Nurses' encouragement of your participation in your baby's care when possible (bathing, feeding, temperature taking, Kangaroo Care)
• Nurses' support of mother's efforts to breastfeed (if applicable)
• Overall rating of care given to your baby
• Privacy available at your baby's bedside
• Parent satisfaction: likelihood to recommend the Neonatal Intensive Care Unit