To the Northwestern Memorial Family
Everything Matters. With these two words, Northwestern Memorial highlights the promise we make to our patients and our community. They underscore our commitment to every part of our Patients First mission, from delivering exceptional care and service to superior medical education and scientific discoveries that can transform lives.
We recognize there is no detail too small when it comes to providing the highest quality of care that is safe and without error; recruiting, developing and then retaining the best physicians and staff; and generating resources through operations and philanthropy to invest in research, education and the health of our community, now and in the future.
There is much to be proud of from this past year. In addition to again serving a record number of patients, we successfully opened the new Prentice Women's Hospital and enhanced our existing facilities to better provide the most effective and coordinated care.
Our ongoing commitment to reducing medical errors, using evidence-based protocols for patient care and investing in outcomes research earned us recognition as a national leader in quality and patient safety. Ten of our clinical specialties were ranked among the nation's best by U.S. News & World Report, with six ranking the highest in Illinois. And we were again ranked as the "most preferred" hospital by Chicago-area consumers.
Our ongoing collaboration with Northwestern University's Feinberg School of Medicine and the medical staff is progressing as we accelerate our shared vision of becoming one of the nation's great academic medical centers. We look forward to advancing this work together and with our campus partners, the Rehabilitation Institute of Chicago and Children's Memorial Hospital.
Amid these economically challenging times, our disciplined approach to planning and management will sustain our efforts to invest in the things that matter most to advancing our Patients First mission. Longstanding partnerships with community health providers help us bring quality care to the medically underserved. Last year, we provided more than $200 million in community benefit, including charity care and other unreimbursed care, as well as innovative research that benefits patients and teaching programs that support the next generation of healthcare providers.
In celebrating the success of the past year, we recognize that none of our accomplishments would be possible without the hard work and dedication of
the physicians, nurses, employees, benefactors, board members and friends throughout the community. We thank you for your ongoing support and the trust that you have in Northwestern Memorial Hospital when you, your family or a friend requires care.
As you read through this year's online annual report, we hope that you will learn more about how Everything Matters at Northwestern Memorial and we invite you to share your own thoughts about the things that matter most to you. Please join in this discussion by clicking on "What Matters to You?" here or on the navigational bar at the top of any page.
Chair of the Board
Northwestern Memorial HealthCare
President and Chief Executive Officer
Northwestern Memorial HealthCare
Chief of Staff
Northwestern Memorial Hospital